And yes, it was making me angry.
I don't like tailgaters at the best of times, but when the tailgater in question is driving a huge truck, it makes me even more nervous.
After awhile, fed up, I gestured to the driver to move back. This was not an aggressive gesture. It was a limp-wristed flapping. A sort of non-verbal "shoo!" I wanted the truck to back up.
Did the truck back up? No. The Sleep Country Canada truck did NOT back up. Rather, the Sleep Country Canada truck swerved out to the right and pulled up beside me so that the driver could yell out his window "Stick it up your ass, lady! You fucking cunt!"
That's right. Apparently, Sleep Country Canada delivery men think yelling out "you fucking cunt" is... appropriate? Funny? Intimidating? I'm not sure what the guy thought. Clearly, he thought I was a "fucking cunt" for wanting him to back up, but that seems a bit... excessive, don't you think?
So what did I do? Well, I was startled and frightened so I didn't do much of anything. I kept my eyes on the road and tried not to incite the lunatic driver any further. But I DID take down his license plate. And after getting home, via a Facebook connection, I shared my experience with Sleep Country corporate.
But nothing came of it.
Apparently, my experience was forwarded to the Manager and VP of operations here in Toronto. Those people followed up with the driver and his "helper." Their version of events was, unsurprisingly, different from my own.
What did they say happened, I wonder? What situation did the driver and his helper concoct to make it seem appropriate for him to have called me a cunt? Or did he pretend he hadn't said that at all? I suppose if I were him, I'd lie as well. Still, I wonder what lie he told. Or at least, how he managed to concoct a lie that made sense to his superiors.
"In the absence of evidence, we aren't able to take disciplinary action," said Sleep Country in its email response.
Of course, I hadn't asked for disciplinary action. I hadn't asked for anything at all. I'd simply shared my experience. And considering that I'm a random person on the street, uninterested in discounts, compensation or the like, you'd think someone over at Sleep Country might have twigged to the fact that I have no motivation for making this sort of thing up. But alas, we live in a strange age.
Sleep Country did offer this much: "As well as individual conversations with these individuals, a general review of the Code of Business Conduct will be reviewed with all associates on the delivery team and we will also use your example to demonstrate the swiftness with which negative actions can be disseminated through social media and the negative impact it has on branding."
In other words, Sleep Country will be using what happened as a teaching tool. Hooray.
Here's the thing: the language the driver used was clearly gendered, clearly misogynistic, and definitely threatening. And that's a big deal. But Sleep Country didn't seem to care. Not enough, anyway.
Now, of course, I wasn't a Sleep Country customer. I was just a woman on the street. So perhaps Sleep Country's promise of "professional, courteous and friendly" delivery teams applies only to those who've actually purchased a mattress, but I can tell you one thing, I won't be purchasing ANYTHING from Sleep Country any time soon.
Why buy a mattress anywhere else? Why, indeed.