A couple of days before the trip I called to double confirm and to find out details in regards to key pick up, etc., and was shocked to find that the couple who rent the cottage - the Pikes - had "double booked" us (or so they claimed).
APPARENTLY, they had another group in for over a week, and that group had already arrived. Yes, they did have our deposit cheque, but they were still canceling on us (rather nonchalantly, I thought).
The husband - Bruce Pike - claimed this had never happened before (not in "six years" of operation), but if that's true, why weren't they more apologetic?
They said they'd try to look into other rentals for us, but frankly, neither he nor wife Dorothy Pike seemed fussed about it. We were supposed to go up there this coming Friday and finally heard today that we were out of luck.
Supposedly, they said they'd be returning our deposit cheque via mail. (What can I say? I should HOPE so.)
I don't know what to say about this except that I'm fairly disgusted. These people were not embarrassed about their "mistake" at all, which makes me wonder if it wasn't just a scam. Perhaps they had an offer for a longer and more lucrative booking and just bumped our weekend deliberately as a result? Regardless, we should have been informed. We heard nothing until we called them. And had we not called, we would have driven up there totally unaware of the problem.
They certainly didn't seem to value us as customers, which is really too bad because had the experience been good, we would certainly have recommended them and given them repeat business.
I know this is a bourgeois complaint, but as busy city people with jobs, this trip wasn't easy to plan. I have almost no vacation time and opportunity to travel, and it's so disappointing to see our reservation ignored in such a blatant way.
I guess with private owners you really never know what you're going to get. I'd advise anyone who is thinking of a Wasaga / Georgian Bay / Collingwood rental to steer clear of the Pikes and their "best kept secret" cottage. Secret's out: they're unreliable.
Best Kept Secret Cottage
Wasaga Beach, ON L9Z
*Photo by Mike Thorn from Stock Xchng.