It's a good company to work with. My sales rep, Michele, is nothing but cool and easy. She is totally understanding, even when my bosses get mental, forcing me to ask her for unreasonable things. We ordered water bottles branded with our logo, for example, and when the bottles came with the logo slightly off (2 mm lower on one side than the other) and my boss flipped, she sent a courier to pick them up and fix them immediately (and paid, of course) no questions asked. She also turned around the aforementioned jackets (embroidered with a logo) in less than a week, and is always always pleasant to me, no matter how many times I change my mind. It's a relief and I really appreciate her for it.
The downside of Merkur is that it might not be cheap. If you only want a small number of branded items, you pay nearly retail rates to get them. If you're looking to resell and make a profit, this isn't great news. Also, they use SO many source companies and there are so many catalogs to search through, it's easy to become overwhelmed. You really need to do the legwork yourself in regards to what you want because they're not great at making suggestions. At the same time, if you need 700 branded water bottles in mere days, they can do it.
Anyway, these guys are professional, which is why I recommend them. I know branded items aren't up everyone's ally, but if you need some promo products to help market your business, or if you need to please a pushy boss who wants something NOW NOW NOW (as mine tends to) this is a good company to work with.
Merkur & Sister Wholesale/Promo Stuff
801 Eglinton Ave W
Toronto, ON M5N 1E3
*Photo by Adrian Gtz from Stock Xchng.