Here's the thing that DID bother me, though. I had a gift certificate from a friend - a birthday present. Sadly, said gift certificate had expired. I suppose it's my fault for not visiting the salon sooner, but I feel that gift certificates SHOULDN'T expire, and before today, I'd though that in Canada it was ILLEGAL for them to expire.
I was wrong.
Hair Play refused to honour my expired gift certificate and it turns out, by law, they're allowed to do so. MOST gift certificates that have a set dollar value can't expire, as long as the business that issues them is still operational, but salon services are exempt from this law. Certificates for specific services and lessons are allowed to expire. I have no idea why.
I'm sorry, but I think this is totally sketchy and unethical. My friend gave the company money for a service they never rendered. She paid them for nothing. Hair Play is a small place, I'm sure they could have chosen to honour the certificate, expired or not, but they didn't. In addition, I realized that the date of expiration was less than a month after my friend bought the certificate to begin with. That's a really short period. I've never used a gift certificate immediately after receiving it. Never.
So both my previous haircuts were fine, as was the manicure I got about a year ago. The place is close by, so I was intending to become a regular, long-time customer, but after this gift certificate thing, I don't think I'll be going back. You'd think a small business would give a shit about this, but I'm not going to hold my breath. Sigh.
Hair Play Salon & Spa
638 St.Clair Avenue W.
Toronto, ON M6C 1A9